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Nustats »Call Center

Call Center

Call Center

NuStats’ experienced and dynamic data collection division provides a wide array of services in survey and market research. We operate a computer-assisted telephone interviewing (CATI) call center in Austin, Texas, with 70 interviewing stations and the capabilities of providing an additional 150 at home interviewers for larger projects.

Our call center offers:

  • Customized survey solutions
  • Day and evening calling hours in every U.S. time zone
  • Bilingual interviewing capabilities
  • Experience reaching hard-to-reach populations
  • Highly-skilled, compressively-trained team members

Our operations are fully integrated with our research department to support single- or multi-mode data collection:

  • Telephone Surveys. Telephone surveys are conducted from one of two monitored interviewing facilities that use computer-assisted telephone interviewing (CATI) software. NuStats staff interviews 200,000+ households and businesses per year.
  • Mail Surveys. Mail surveys are conducted through NuStats Fulfillment Center in Austin. The Fulfillment Center manages inventory, monitors address quality control, manages electronic return tracking systems, oversees mailing and postage tasks, and mailing of incentives to respondents. The Fulfillment Center handles over 500,000 pieces of personalized survey mail per year. The mailing operation uses a Pitney Bowes electronic postage meter and mailing software, linked to a Postage-by-Phone data center.
  • Internet Surveys. Design, programming, management and real-time reporting capabilities with various types of Internet surveys.
  • Mixed-mode Surveys. Mixed-mode surveys (combinations of mail, telephone, Internet, fax, and in-person procedures) are used in complex studies, e.g., household diary projects.
  • Qualitative Research. NuStats can provide any combination of in-depth interviewing, both through in-person interviewing as well as focus groups. This research can also be utilized independently or to enhance quantitative research on any particular study.

In addition, NuStats specializes in conducting large-scale, multi-stage and/or bilingual survey and market research. NuStats offers the following research services:

  • Research Design (including sample design and script development)
  • CATI and Web Programming
  • Paper-based surveys
  • Telephone, In-person and Web Interviewing
  • Data Entry
  • Tabulations/Coding
  • Data cleaning/delivery
  • Data Reporting
  • Inbound telephone surveys
  • High-volume mailing

Our procedures and systems are built upon rigorous survey science, cutting edge technology and data collection expertise. Quality control is achieved on each project through:

  • A comprehensive, on-going interviewer-training curriculum.
  • Project-specific standards for interviewing administration, production and productivity.
  • Continuous on-site monitoring by dedicated and experienced management team.
  • Electronic tracking of interviewer performance.
  • Tracking survey progress electronically.
  • Electronic sample management.
  • Data validations and automated edit-checking.
  • Interviewer evaluation system weighted more heavily on quality of data collected than productivity.
  • Flexible supervisor-to-interviewer ratios developed specifically for difficulty levels of each study.

Recent clients include:

  • United States Postal Service
  • California Department of Transportation (CalTrans)
  • Greater Buffalo-Niagara Regional Transportation Council
  • Los Angeles County Metropolitan Transportation Authority
  • New York Metropolitan Transportation Council
  • Texas Education Agency
  • Oahu Metropolitan Planning Organization
  • Oregon Department of Transportation
  • Massachusetts Department of Transportation


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